Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
RETURN & REFUND POLICY
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags (if applicable)
- In its original packaging
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Gift cards
- Opened or used products
- Any item not in its original condition
Return Process
To start a return, please contact us at presenceechelon@gmail.com.
If your return is approved, we will provide instructions on how and where to send your package.
Customers are responsible for return shipping costs. Shipping costs are non-refundable.
Refunds (Store Credit Only)
We do not offer refunds to the original payment method.
Once we receive and inspect your return, you will be issued a 100% store credit for the value of the returned item.
Store credit:
- Will be issued via email
- Can be used on any future purchase
- Does not expire
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exchanges
We currently do not offer direct exchanges. If you wish to get a different item, please return your original item and use your store credit to place a new order.
Contact
For any questions regarding returns, please contact us at:
presenceechelon@gmail.com
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.